Questions captains ask
Straight answers, no fine print.
The questions we hear most from operators sizing us up — answered plainly. If a number isn't pinned yet, we say so.
01 Pricing
How much does Baited cost?
One flat subscription. There is no per-booking commission and no cut of your trip price — the marginal booking costs you nothing but Stripe's processing, passed through at cost. Founding operators lock in an early-access rate month-to-month, with no setup fee and no contract. The flat price you start on is the price you keep.
What does early access include?
We're onboarding a small first group of captains. You get flat pricing locked in, direct human support, and a real say in what we build next. The model is the whole pitch — you pay for the software, not for every booking.
02 Your data
Do my customers pay a booking fee?
No. The checkout shows a literal $0 booking fee. The only money that moves is the trip price and Stripe's processing, at cost. Nothing is skimmed from the guest, and nothing is held back from you.
Can I export my data — is there lock-in?
Your bookings, customers, trips, availability, and Coast Guard manifests are yours. They stay fully exportable, and there is no lock-in: if you leave, you take your data with you. We'd rather earn the renewal than trap the account.
03 Bookings
What happens when I cancel a trip for weather?
One-click reschedule. The guest moves to a new date with no re-charge and no fee, and the deposit rides along. If a new date doesn't work, you refund or issue store credit in the same step — the guest's choice, settled cleanly, no phone tag.
How do payments work?
The guest pays a deposit at booking, and it settles straight to your own Stripe account — there's no per-booking commission held back. The balance is collected on arrival, the way charter operators already run it. You keep custody of the money the whole way through.
Do you send SMS reminders?
Email today — confirmations and reminders go out automatically. SMS is on the roadmap, not live yet. We'd rather ship it solid than half-wire it, so we're honest about where it stands.
04 Technical
What framework is the widget?
None in particular — it's framework-agnostic. The booking widget is a small neutral bundle that drops into React, Next, Astro, or plain HTML the same way. It's themeable, so the flow inherits your site's look instead of fighting it.
How long does setup take?
Minutes. You embed one script tag, set your trips, availability, and pricing, and the booking flow is live on your site. No rebuild, no plugin to maintain, no developer on standby.
Still deciding?
Run a real booking, then decide.
The live sandbox is the actual widget against a sandbox operator. No account, no charges — see the $0 booking fee for yourself.